We want you and your pets to be satisfied with your purchase.
1) Returns
You may request a return within 14 days of receiving your order if:
- The item is defective
- The item is damaged during delivery
- You received the wrong product
2) Non-Returnable Items
We do not accept returns for:
- Used grooming or training products
- Digital products or downloadable bundles
- Opened pet food or consumables
3) Refunds
Once your return is approved and inspected, refunds will be processed to your original payment method within 5–10 business days.
4) Exchange
Exchanges are only available for damaged or incorrect items.
5) Return Eligibility Conditions
To be eligible for a return, items must be unused, in original packaging, and in the same condition as received. Items that do not meet these conditions may not be approved.
6) Return Request Process
To initiate a return, customers must contact our support team with order details and proof of issue (such as photos of damaged or incorrect items). Requests without proper evidence may be delayed or rejected.
7) Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item sent).
8) Refund Processing Time
After approval, refunds are processed within 5–10 business days depending on your bank or payment provider. Processing times may vary.
9) Late or Missing Refunds
If you have not received your refund, please first check with your bank or payment provider. If the issue persists, you may contact our support team for assistance.
10) Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been processed or dispatched, it cannot be cancelled and must follow the return policy instead.
